U.S. Shipping
Aqualyra currently ships its core catalog within the contiguous United States and Washington, DC. Our current products are fulfilled from U.S. supplier warehouse inventory and use standard ground carriers such as UPS or FedEx where available.
Typical supplier processing for our current lighting and mirror products is 1–2 business days, followed by approximately 2–5 business days in transit. Delivery estimates are not guarantees and can be affected by carrier delays, weather, remote destinations, or peak periods.
Free Standard Shipping
Standard shipping for our current core products is free within the contiguous United States and Washington, DC.
Alaska & Hawaii
We do not currently accept orders for these products to Alaska or Hawaii because our current supplier fulfillment does not support those destinations.
Order Changes
If you need to change or cancel an order, contact us as soon as possible. Once fulfillment has started, changes may no longer be possible.
14-Day Return Window
Eligible products may be returned within 14 days of delivery. Returned items should be unused, uninstalled, complete, and in their original packaging. Unless an item arrived damaged or incorrect, return shipping is generally the customer's responsibility.
Damaged or Incorrect Orders
If an item arrives damaged or you receive the wrong product, contact us promptly and provide photos of the product, packaging, and shipping label. Keep all original packaging while the claim is being reviewed.
Refund Timing
Approved refunds are issued after the returned item or supplier claim has been accepted. Bank and card processing times can vary after a refund is submitted.